Order Terms and Condition
COPYRIGHTS AND TRADEMARKS
All material and software Copyright (C) MahaMeru Bali. All rights are reserved. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the MahaMeru web site.
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the MahaMeru service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. MahaMeru policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not MahaMeru, are entirely responsible for all Content that you send, upload, post or otherwise transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any content that violate the law. MahaMeru does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will MahaMeru be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials or any other form of solicitation.
You understand that you control the privacy of any Content you elect to post by granting access under your personal password. When you, or someone to whom you have given access to made orders a print items or on behalf of your organization or company, you grant MahaMeru the world-wide, royalty free and non-exclusive license to use, reproduce, modify, adapt, publish, display and create derivative works from the Content on the Service and on the printed product or for the purposes of processing print orders.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. MahaMeru is not responsible for any color shift that occurs in conversions from RGB toCMYK color modes.
All artwork, designs and images must be provided in 200- 300 DPI and with real page size setup on CMYK color format. MahaMeru is not responsible for images printed as deference size result, distorted or pixilated due to customer provided artwork.
COLOR PROOFING & MATCHING
MahaMeru is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Application of coatings or varnishes may effect or change the appearance of the printed colors. MahaMeru is not liable for the final color appearance of a coated product.
Customer is fully responsible for final proof and layout approval prior to the printing process.
MahaMeru is NOT LIABLE for errors in a final product caused by any of the following reasons:
- Misspelling, Punctuation and Grammar Errors
- Artwork file in RGB, Pantone, LAB color format (not CMYK)
- Wrong pages and position design setup when printed on two side
- Graphics Orientation and placement, there is a shift in the position of the object when opened on different application
- Incorrect Fonts or Missing font usage when opened on other application and other platform
- Wrong crop mark position, No Bleed and slits setup
- Incorrect design for product with Folds
- Size setup in file not set for actual size print
Disclaimer of Express Warranties: The supplier warrants that the work is as described in the purchase order. The client understands that all sketches, copy, dummies, and preparatory work shown to the client are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
Disclaimer of Implied Warranties: The supplier warrants only that the work will conform to the description contained in the purchase order. The supplier’s maximum liability, whether by negligence, contract or otherwise, will not exceed the amount specified in the contract. Under no circumstances will the provider be liable for specific or consequential damages.
Sales and use taxes that are presently, or may hereafter be imposed by any taxing authority, shall be payable by Customer, and are not included in the quoted sales price; any direct or excise tax which may hereafter be imposed by any taxing authority upon the manufacturer, sale and shipping text, export charge and tax, or any increase in rate of any such tax now in force, shall be added to the purchase price agreement, and shall be paid by the Customer in a timely manner.
MahaMeru will be happy to help you cancel your order prior to printing/shipping. However, if your ordered item is on print running process, already finish printed or already delivered, we are unable to cancel your order. However, orders may be eligible for cancellation upon written request via email or by phone. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Here is a brief overview of the stages of an order within our system:
- Orders are placed and verified with approval confirmation (25% of balance due).
- Orders are sent to our prepress department for publishing processing. (50% of balance due)
- Orders are plated and ready for press. (75% of balance due)
- Orders are printed and finished. (100% of balance due)
- Orders are picked up by the shipping firm and shipped.
RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, ALL SALES ARE FINAL. If we verify that we made an error, we will re-print the order. No Refunds or Credit will be processed.
Customer must notify MahaMeru within 5 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must full return of the printed product within 7 days from the time when the ordered product delivery was taken.
ORDER SHIPPING AND DELIVERY
MahaMeru is not responsible for delays caused by fire, water strikes, theft, vandalism, war, riot, civil disorder, accidents, action of government or civil authority, acts of Nature and other causes beyond our control. We also assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed, although we rarely miss a due date. An order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, strikes, illnesses, etc.
MahaMeru will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Proof of delivery signatures are not required unless requested at the time of order. MahaMeru reserves the right to alternate carriers as it deems necessary.
SHIPPING ERRORS & LOST PACKAGES
MahaMeru is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS INFORMATION
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, MahaMeru will reship the package with corrected address and charge an additional shipping fee for the shipment.
GOVERNING LAW & DISPUTE RESOLUTION
The rights of Customer and MahaMeru hereto, and the construction and effect of the resulting agreement, shall be governed by the laws in Indonesia, and all matters pertaining to said agreement shall be brought exclusively in Denpasar and shall be settled by private arbitration or in accordance with the arbitration rules of Denpasar Court, provided the discovery as provided for under the Denpasar Rules of Civil Procedure shall be available to all parties to the arbitration. This agreement to arbitrate shall be specifically enforceable and the arbitratin award shall be final as to the parties and issues encompassed and judgment may be entered on the award in any court of competent jurisdiction in Denpasar. Any issues as to the validity of the arbitration clause will be determined by arbitration.